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Cost and Mismanagement of Life Extensions

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 Posted 1/10/2012 4:28:00 PM
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 As my yearly anniversary, that I have been a member for Life Extension, approaches, and I already renewed, I did have some doubts about re-signing up. While, I don't purchase all of the products that I did when I first joined and was very excited, it has nothing to do with the quality of Life Extension Products, which are simply the best on the market but what are my gut instincts that these products could be cheaper.  I must admit that I was scared of renewing my membership because last year, I paid for a new membership and it seemed like the week after I purchased my membership, Life Extension was marketing a new membership price which was 30% less. While I renewed my membership early, I still waited until December because throughout the year, I figured that Life Extension would toss one membership price one week and if I purchased it, then the next week, Life Extension would have a new price and that price was going to be drastically less.  So this is bad management by Life Extension and its not fair. Next, clearly Life Extension is passing the charges for its "glitz & glamour" to these supplements which are alrady too high.  The Customer Service Reps arent experts in anything other than selling products, often cant answer a simple question and even tried to sell me a Berry Complete after I had just purchased the Life Extension Mix Caps.  There were other things that could have been suggested being that the Mix Caps pretty much already contained the product which I was being presured to buy. Thirdly, do I really need a marketing mailer coming to me every few days? How much is this costing the company and is this contributing these high prices? 

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 Posted 1/10/2012 4:51:34 PM
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Dear Creole Guy,

Thank you for your feedback, which has been forwarded to Life Extension's Marketing department.

While awaiting a reply, one might note that Customer Service personnel are trained in such matters as adjustment of orders, tracking packages, etc., and for questions concerning the products themselves, one can contact the Advisor department at 1 800 226 2370.  However, if you paid a certain price for a membership or something else and find it lower within a couple of days, Customer Service would be the department to contact to see about getting the lower price.

Concerning the mailings, they generate sales and memberships which, as you know, help raise funds for gerontological research.

D Dye
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 Posted 1/10/2012 6:54:47 PM
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Like DDye mentioned I would contact the advisor's about supplement questions/recommendations etc. and customer service for questions related to product delivery, membership, etc. They each specialize in different areas.

I understand you about the Membership issue. Hopefully it might be an issue you can work out with customer service.

We may think that LEF prices on supplements are high. Especially facing the economic times we are facing. However I'm willing to pay higher prices for supplements, if I know that there is ultimately quality assurance. Testing, manufacturing, sourcing, marketing, etc takes time and money and I've come to realize this. I would rather LEF continue what they are doing and reassure us that their products are of good quality, rather than become another mediocre company where everything is made with inferior forms. 
Take a look at another multivitamin found at the local store.
----folic acid instead of folate
----magnesium oxide
----vitamin a as 50% retinyl acetate
----zinc oxide
----copper as cupric oxide
----chromium as hydrolyzed protein chelate
----boron as hydrolyzed protein chelate
----b-6 as pyridoxine
----other ingredients include caramel coloring and titanium dioxide (not really sure I want this in my multivitamin)

Although there are some things I would change about the LEF mix I'm pleased with most of the forms offered in the mix. I understand that these forms will cost a liitle more then the traditionally used forms.

Some of the things I would change in the mix
----B-12 in less of the cyanocobalamin form
----A little less zinc
----Take out the sodium Selenate form of selenium
----assurance that products contain non gmo ingredients. 
 
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 Posted 1/11/2012 4:20:02 AM
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Thanks for your suggestions, Triple Crown.

Life Extension makes an effort to use nonGMO ingredients, however, some of the manufacturers do not guarantee that their products are nonGMO because they obtain batches from varying sources.
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 Posted 1/12/2012 3:16:08 AM
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  In response I will say that the prices LEF offers on the different supplements are the best prices I can find, and, there is that all important quality issue. What good is any product if you have no reason to trust it`s quality ? I do believe that LEF is as good as they get when it comes to providing quality products at very good prices. My only complaint is that they seem to push products so to speak I have no interest in, or so it seems to me.   ...Oscar
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 Posted 1/18/2012 11:37:15 AM
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As someone with experience selling and evaluating supplements for the general public in a retail environment, and having seen more formulas from more manufacturers than I can possibly count, I believe that Life Extension has far more superior quality formulas than any other company - BY FAR.

No other company comes close to using more advanced and effective forms of nutrients than LEF.

I frequently go to the web sites of other major supplement manufacturers to keep up-to-date with their current product formulas. I frequently see the same product, with the same ingredients for years on end, whereas Life Extension frequently (sometimes annually) updates their formulas or completely revises them, to ensure they contain the latest, most effective nutrient forms.

No other company in the entire supplement industry comes close to matching Life Extension's industry-leading standards for cutting-edge formulas.

And while they are not "perfect" in terms of all of the ingredient forms used in some of their products (i.e. Life Extension Mix), they are still often times light years ahead of other manufacturers in regards to providing the most efficacious formulas available, regardless of price or other factors taken into consideration when determining the quality of any given supplement.

I would dare challenge anyone to find a company that offers a more effective or diverse line of "anti-aging" and "condition-specific" formulas than our friends here at LEF.
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 Posted 2/14/2012 1:11:36 PM
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I too agree that LEF supplements seem of highest quality. But the original poster was raising the issue of cost and I concur. My issue is not one of relativism with regard to other supplements, but the cost of LEF supplements as a member as compared with online sources. Why are LEF supplements heavily discounted online, but not to members? Why is the price of a bottle of supplements much less at Amazon and other places than the members' price for four bottles? Presumably LEF must pay a commission to Amazon other other online merchants, which means they are actually selling the supplements to these websites for much less than the online price. Perhaps they should charge members this price.
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 Posted 2/15/2012 4:49:59 AM
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These resellers are not Authorized Resellers of LifeExtension. We do not get a commission from these sales. Life Extension has tried with Amazon.com to shut these resellers down for violating our reseller policies, but Amazon takes a laissez faire stance. Thus, we cannot guarantee products sold through these rogue resellers on Amazon.com.



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 Posted 2/17/2012 11:38:50 AM
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uppereast1 (2/14/2012)
I too agree that LEF supplements seem of highest quality. But the original poster was raising the issue of cost and I concur. My issue is not one of relativism with regard to other supplements, but the cost of LEF supplements as a member as compared with online sources. Why are LEF supplements heavily discounted online, but not to members? Why is the price of a bottle of supplements much less at Amazon and other places than the members' price for four bottles? Presumably LEF must pay a commission to Amazon other other online merchants, which means they are actually selling the supplements to these websites for much less than the online price. Perhaps they should charge members this price.



Yes, you can get LEF products cheaper elsewhere but that extra amount you save by not buying directly from LEF means that savings did not go to LEF for their extensive research, their lobbying efforts on our behalf  to keep quality supplements available to us in this free market because Big Pharma works hard to take that away from all of us.  They are also involved in "watch dog" activities that they are continually reporting on to our benefit.  So, if you do not wish to help with those very important facets of what membership in LEF is all about, then buy their products from other sites...but then don't complain when the FDA, Big Pharma or Congress screws with our supplements....
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 Posted 2/19/2012 5:07:29 PM
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I very much agree with Claire, This LEF organization very much deserves our support, and obviously that includes financial support by buying supplements through, by way of, LEF. Come on now you cheap bastards, LEF does so much more than provide a trustworthy source for supplements. And LEF`s prices are very hard to beat. What, you can save a few bucks at some third party ? Do you know with any certainty these are the same products ? There are all sorts of scammers out there and I would never trust third party sources. They could be packaging who knows what from who knows where and calling it whatever they choose to.   ...Oscar
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